Of all World Class Plastics, Inc.’s capabilities, it is our customer service that is rated the highest by customers. Each associate understands that WCPI can only be successful when the customer is successful. As a result, it is critical that WCPI delivers a solution to the customer that meets or exceeds the needs of the market place.
It has been proven that face-to-face communication is most effective. WCPI works to personally be at the customer for as many questions or issues as is reasonably possible. If a customer has a design question, an engineer shows up to work through the details. If a production or quality issue occurs, appropriate personnel are sent to the customer to find the root cause of the problem and fix it. The customer service group works as quickly as needed to get answers to questions.
It really is true:
“We work to build trust and form relationships that last.”